FAQ

Hancock Village is unique because it sits right on the Brookline/Chestnut Hill and West Roxbury town line. This means our apartment homes are located in both towns, giving residents the option to live in either Brookline/Chestnut Hill or Boston while enjoying the same community experience.

We offer newly renovated and brand-new 1-, 2-, and 3-bedroom townhomes and single-level apartment homes.

Absolutely. Rent can be paid online using a debit card, credit card, or bank account. Deposits can be paid by check, money order, or through a credit/debit card authorization form.

Our apartment homes feature:

• In-unit laundry

• Wood flooring

• Crown molding

• Built-in closet organizers

Community amenities include:

• Multiple fitness centers

• Swimming pool and pool house

• Clubroom and game room

• Coffee bar and resident lounges

• Coworking areas, conference rooms, and private offices

Yes. Some of our apartment homes are ADA-compliant. Please contact our leasing team so we can match you with the best available options for your accessibility needs.

Yes. Every apartment home includes its own heating and air-conditioning controls.

Yes. All homes at Hancock Village and Hancock Estates include washers and dryers in the apartment home.

Yes. We provide on-site maintenance as well as 24/7 emergency maintenance.

Yes, Hancock Village is a pet-friendly community.

• Cats: $50/month

• Dogs: $65/month (under 40 lbs; no aggressive breeds - please see our animal policy)

A one-time pet fee is due with your first month’s rent deposit.

Yes, all of our townhomes and single-level apartments have central air conditioning.

Yes. We offer flexible lease terms with a minimum of 6 months, and all leases must end between April and August. Move-ins are available any day of the month, so you can choose the timing that works best for your schedule.

Yes. Right now, you can choose between a Jordan’s Furniture gift card or one month of free rent on any apartment home.

CHR will pay the broker fee as long as you have not previously toured or contacted us without a broker. The broker must attend your tour and assist you throughout the application process.

Heat and hot water are included in select townhomes and apartment homes.

You can reach our leasing team at (888) 296-3612.

Yes! We offer both in-person and virtual tours.

Touring hours:

• Monday–Friday: 9:00am–4:00pm (until 5:00pm on Wednesdays)

• Weekends: 10:00am–3:00pm

• Monday–Friday: 9:00am–5:00pm (until 6:00pm on Wednesdays)

• Weekends: 10:00am–4:00pm

You may apply at any time. We can hold an apartment for up to two weeks, so the latest move-in date we can accommodate is two weeks from the apartment’s availability date.

No, we do not have furnished apartments.

No. There is no application fee to apply for an apartment.

A security deposit may be required depending on the apartment home and application details.

Rent is due on the 1st of every month.

Yes. Autopay can be set up on the RentCafe portal.

617-323-8701

Emergency issues include: fire or smoke, active water leaks, no heat or hot water, no water or electricity, refrigerator failure, clogged toilets or drains, malfunctioning smoke or carbon monoxide detectors, window or door lock malfunctions, or common area lighting outages.

Visitor parking is available in the lot across from the Community Center at 1 Hancock Village Drive, Chestnut Hill, Ma 02467. Visitors may park there during the day without a pass. After 5:00 PM, a temporary parking pass is required and can be obtained from the Community Center at no charge.

Yes, we allow internal transfers for residents in good standing. Please contact the leasing office to discuss availability and any applicable transfer fees.